Terms of service
This website is operated by Trevallis Home Inc. Throughout the site, the terms "Trevallis," "we," "us," and "our" refer to Trevallis Home Inc.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. These terms apply to all users of the website, including visitors, customers, vendors, merchants, and contributors of content.
Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, you may not access the website or use any of our services.
Section 1 - Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have given us permission to allow any minor dependents to use this website under your supervision.
You may not use our products or services for any unlawful or unauthorized purpose. You must not violate any applicable laws in your use of this website.
Any violation of these Terms may result in the termination of your access to our services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmission over various networks or changes to conform and adapt to technical requirements of connected networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or service without express written permission from us.
Section 3 - Accuracy, Completeness, and Timeliness of Information
We work to ensure that product descriptions, prices, availability, shipping information, return terms, and other website content are accurate, complete, and current.
However, occasional typographical errors, inaccuracies, or omissions may occur, including information related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information on the website is inaccurate, subject to applicable law and the order correction terms described in these Terms.
This section is intended to address unintentional technical or administrative errors. It does not limit any rights you may have under our Shipping Policy, Return & Refund Policy, or applicable consumer protection laws.
Section 4 - Product Information
Trevallis sells rugs for residential interiors through our online store.
We make reasonable efforts to display product colors, materials, sizes, patterns, and details as accurately as possible. However, product appearance may vary slightly due to screen settings, lighting conditions, photography, and natural material variations.
Product dimensions may vary slightly due to manufacturing and measurement tolerances. Any material, size, care, or usage information provided on product pages is intended to help customers make informed purchasing decisions.
For questions about a specific product before placing an order, please contact us at support@trevallis.com.
Section 5 - Prices and Availability
Product prices and availability are subject to change without prior notice.
We reserve the right to modify or discontinue any product at any time. We are not liable to customers or third parties for any modification, price change, suspension, or discontinuation of a product.
If a product becomes unavailable after your order is placed, we will contact you and provide an appropriate resolution, such as order cancellation, refund, or alternative option where available.
Section 6 - Orders and Payment
When you place an order through our website, you agree to provide current, complete, and accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order for lawful reasons, including suspected fraud, payment issues, incorrect pricing, product unavailability, or errors in order information.
If we make a change to or cancel an order, we may notify you using the email address or contact information provided at checkout.
Payment is processed through secure third-party payment processors. We do not directly store complete credit card numbers or full payment credentials on our own systems.
Section 7 - Shipping
Shipping terms, service areas, processing times, delivery estimates, and carrier information are explained in our Shipping Policy.
By placing an order, you agree to review and follow our Shipping Policy.
Estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, address verification, or other circumstances outside our direct control.
Section 8 - Returns and Refunds
Returns, exchanges, refund timelines, return shipping responsibilities, and product condition requirements are explained in our Return & Refund Policy.
By placing an order, you agree to review and follow our Return & Refund Policy.
Opening a package to inspect a rug does not automatically void return eligibility, provided the item remains in returnable condition under our Return & Refund Policy.
Section 9 - Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping address, please contact us as soon as possible at support@trevallis.com.
Address changes can only be requested before an order has been processed and shipped. Once a package has been handed over to the carrier, we may not be able to change, redirect, or cancel the shipment.
Section 10 - Promotions and Discounts
Promotional offers, discount codes, and sale prices may be subject to specific terms, including expiration dates, exclusions, minimum purchase requirements, or limits per customer.
We reserve the right to modify, suspend, or cancel promotions at any time where permitted by law.
Discounts cannot be applied retroactively unless expressly stated.
Section 11 - Corrections of Errors
We reserve the right to correct errors, inaccuracies, or omissions on our website, including information related to pricing, product descriptions, availability, shipping charges, promotions, or order details.
If an error affects an order you have placed, we will contact you using the information provided at checkout and provide an appropriate resolution where required.
Section 12 - Third-Party Tools and Links
Our website may include access to third-party tools, services, links, or applications that are not owned or controlled by Trevallis.
We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party websites or tools is subject to the terms and policies of those third parties.
Section 13 - User Comments, Feedback, and Submissions
If you send us comments, reviews, photos, suggestions, ideas, or other submissions, you agree that we may use them to improve our products, website, customer service, or marketing, subject to applicable law and privacy requirements.
You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy, or personal rights.
You must not submit unlawful, abusive, misleading, harmful, or malicious content.
Section 14 - Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, share, and protect personal information.
Section 15 - Prohibited Uses
You may not use this website or its content:
• For any unlawful purpose
• To violate any applicable laws or regulations
• To infringe upon our intellectual property rights or the rights of others
• To submit false or misleading information
• To upload viruses, malware, or harmful code
• To interfere with the security or operation of the website
• To collect or track personal information of others without authorization
• To spam, phish, scrape, crawl, or engage in abusive automated activity
• For any fraudulent or harmful purpose
We reserve the right to terminate access to the website or services for violations of this section.
Section 16 - Disclaimer of Warranties
We provide our website and services on an “as available” basis, subject to applicable law.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues. We may temporarily suspend or limit access to the website for maintenance, updates, or technical reasons.
Nothing in these Terms is intended to limit customer rights provided under our Shipping Policy, Return & Refund Policy, or applicable consumer protection laws.
Section 17 - Limitation of Liability
To the fullest extent permitted by applicable law, Trevallis and Trevallis Home Inc shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website or products purchased through the website.
This limitation does not apply where prohibited by law and does not limit any remedy expressly provided under our Return & Refund Policy.
Section 18 - Indemnification
You agree to indemnify and hold harmless Trevallis, Trevallis Home Inc, and our employees, service providers, and partners from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
Section 19 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms.
The remaining provisions will remain valid and enforceable.
Section 20 - Termination
These Terms remain effective unless and until terminated by either you or us.
You may stop using our website at any time. We may terminate or restrict your access to the website if we determine that you have violated these Terms or used the website in an unlawful or harmful manner.
Section 21 - Governing Law
These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles.
Section 22 - Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page.
It is your responsibility to review this page periodically for changes. Your continued use of the website after any updates are posted means you accept the revised Terms.
Section 23 - Contact Information
For questions about these Terms of Service, orders, policies, or customer support matters, please contact us using the information below.
Brand Name: Trevallis
Company Legal Entity: Trevallis Home Inc
Customer Support Email: support@trevallis.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time
Corporate Office Address:
17001 W 12th Ave
Golden, CO 80401
United States