Shipping policy

At Trevallis, we work to process and ship rug orders in a clear and reliable manner. This Shipping Policy explains where we ship, how orders are processed, estimated delivery timelines, packaging methods, and how to contact us for shipping-related questions.

1. Shipping Destinations & Shipping Cost

Trevallis currently ships to the contiguous United States, also known as the lower 48 states. All orders are shipped from within the United States.

Shipping Cost: Trevallis offers free standard shipping on all rug orders delivered within the contiguous United States.

We currently do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• P.O. Boxes
• APO or FPO addresses

If an order is placed with an address outside our current service area, we may contact you to cancel the order and issue a refund.

2. Order Processing & Estimated Delivery Time

Order Cut-Off Time: 2:00 PM Mountain Time
Business Days: Monday through Friday, excluding U.S. federal holidays

Estimated delivery time is calculated as:

Handling Time: 1 to 2 business days
Transit Time: 3 to 6 business days (Delivery estimates begin after the order has been processed and shipped.)

Total Estimated Delivery Time: 4 to 8 business days

Delivery timelines are estimates and may be affected by carrier delays, weather conditions, holiday volume, address verification issues, or other circumstances outside our direct control.

3. Fulfillment Location & Shipping Carriers

Orders are shipped from our U.S. distribution facility located at:

Building E
500 Linden Logistics Way
Linden, NJ 07036
United States

Trevallis works with domestic shipping carriers such as FedEx, UPS, USPS, or other appropriate carriers depending on the size, weight, destination, and delivery requirements of the order.

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

4. How We Package and Ship Rugs

Trevallis rugs are professionally prepared for shipment based on size, material, and carrier requirements.

Most rugs are carefully rolled, wrapped in protective packaging, and secured for transit to help reduce the risk of damage during shipping.

We do not describe our standard rug shipments as folded or vacuum-packed. If a specific product requires special packaging due to its size or material, any relevant information will be provided on the product page or through customer support.

5. Shipping Address Changes

Please review your shipping address carefully before placing your order.

If you need to correct your shipping address, contact us as soon as possible at support@trevallis.com with your order number and the correct address.

Address changes can only be requested before the order has been processed and shipped. Once a package has been handed over to the carrier, we may not be able to change, redirect, or cancel the shipment.

6. Order Cancellations Before Shipment

If you would like to cancel an order, please contact us as soon as possible at support@trevallis.com.

If the order has not yet been processed or shipped, we will cancel the order and issue a refund to the original payment method.

If the order has already shipped, it may no longer be eligible for cancellation. In that case, you may request a return after delivery according to our Return & Refund Policy.

7. Delivery Issues

If your tracking information shows that your order was delivered but you have not received it, please check the delivery area, surrounding entrances, building office, mailroom, or neighbors first.

If you still cannot locate the package, please contact us at support@trevallis.com with your order number. We will review the issue and assist you with the next steps.

If your order arrives damaged, please contact us as soon as possible with clear photos of the packaging and the item so we can help resolve the issue.

8. Contact Information

For shipping questions, order updates, address corrections, or delivery concerns, please contact us using the information below.

Brand Name: Trevallis
Company Legal Entity: Trevallis Home Inc
Customer Support Email: support@trevallis.com
Contact Form: Available on our Contact Us page
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time
Customer Support Response Time: 1–2 Business Days

Office Address:
17001 W 12th Ave
Golden, CO 80401
United States

U.S. Fulfillment and Return Center:
Building E
500 Linden Logistics Way
Linden, NJ 07036
United States

Please note that our office address is not a return processing location. To initiate a return and receive the correct return instructions and return shipping label, please contact our support team at support@trevallis.com before sending any item back.